Privacy Policy

Information We Collect

We gather details that enable us to deliver a secure and personalised experience. When you create an account or make use of our services, this typically includes your full name, date of birth, residential address, email address, telephone number and payment details. Identity verification documents may also be requested to comply with regulatory requirements.

Technical information is collected automatically during your visit. This includes your IP address, browser type and version, device operating system, pages viewed, time spent on the site and general interaction data. Location information may be derived from your IP address where relevant for licensing purposes.

How We Use Your Information

Your personal data allows us to manage your account, process deposits and withdrawals, and provide customer support. We also use it to verify your age and identity, prevent fraud, and meet legal and regulatory obligations associated with online gambling.

Where you have given consent, we may send you tailored offers, bonuses and updates that match your preferences. You can adjust these communication settings at any time through your account or by contacting our team.

Sharing and Disclosure

We share information only when strictly necessary. This may include trusted service providers who assist with payment processing, identity verification, website hosting, analytics and marketing support. All third parties are bound by contractual obligations to keep your data secure and to use it solely for the purposes we instruct.

Disclosure may also occur to comply with court orders, regulatory requests from licensing authorities, or to protect the rights, property and safety of VipZino Casino, our players and the public.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to remember your login details, maintain game settings, analyse site performance and deliver relevant content. Some cookies are essential for the website to function correctly, while others help us understand visitor behaviour.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect your experience and limit access to particular features.

Data Security

We employ industry-standard security measures including encryption, access controls and regular system monitoring to protect your information from unauthorised access, loss or misuse. Despite these safeguards, no method of transmission over the internet can be guaranteed as completely secure.

Your Rights and Choices

You may request access to the personal data we hold about you, ask for corrections to inaccurate records, or request deletion of your information where we no longer have a legitimate reason to retain it. You also have the right to object to certain processing activities and to withdraw consent where that forms the basis of our processing.

To exercise these rights, please contact our customer support team with sufficient information to verify your identity. We will respond to your request within statutory timeframes.

International Transfers

Some of our service providers are located outside the UK and the European Economic Area. Where personal data is transferred to such locations, we ensure appropriate safeguards are in place to maintain the same level of protection afforded under UK data protection law.

Retention of Data

We keep your personal information only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory requirements. Once retention is no longer justified, the data is securely deleted or anonymised.

Changes to This Privacy Policy

We may revise this policy occasionally to reflect changes in our practices, technology or legal obligations. The updated version will be posted on this page with a revised effective date. We encourage you to review the policy periodically so you remain informed about how we protect your information.

If you have any questions or concerns regarding our privacy practices, please contact our support team who will be happy to assist.